SUPPORT HELP
Need support for one of our products? Find answers here that can get you moving forward.
QUESTIONS & ANSWERS
01
How do I contact customer support?
You can contact customer support via our live chat, email at support@wisesoftwareinc.com, or phone at 1-661-266-9181.
02
How does Wise Software protect my customer data and ensure regulatory compliance?
Wise Software has faced scrutiny over its data protection and compliance practices, so it's important to understand both its current safeguards and the challenges it's working to overcome. Here's a breakdown of how Wise handles customer data and regulatory obligations:
Customer Data Protection
Wise employs several standard practices to safeguard customer data, though recent reports suggest room for improvement
Encryption & Access Controls: Data governance software used by Wise includes encryption, role-based access, and real-time monitoring to prevent unauthorized access.
Data Governance Frameworks: These frameworks help ensure data accuracy, integrity, and availability—key pillars for GDPR compliance.
Automated Compliance Tools: Wise uses software to streamline responses to data subject requests (like access or deletion), which is critical under privacy laws like GDPR.
03
What’s the best way to store gate photos, lock codes, and pet warnings?
Use location notes to for quick reference that is easily viewable on service stops from the mobile device or utilize the service notes for a stop for more in-depth tracking of the important events.
04
Does Wise Software offer any tools that can help me with customer disputes and questionable service credits?
Yes. We offer an extensive alert system that lets you know anytime suspicious activity is run through the system. Get alerts on questionable payments processed after hours and keep track of every financial process that moves in or out of the system. Wise also partners with the biggest merchant service providers in the industry who offer top of the line monitoring and tracking even when outside of our software's to make sure that you are protected.
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